Privacy Policy

1. Introduction

Thera Platform Pty Ltd (ABN TBC) ("Thera", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, platform, and related services (collectively, the "Services").

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and applicable state and territory legislation.

2. Information We Collect

We may collect the following types of personal information:

• Identity information: Full name, date of birth, professional registration numbers (e.g., AHPRA)
• Contact information: Email address, phone number, residential and business addresses
• Professional information: Qualifications, certifications, insurance details, work history, and professional references
• Financial information: Bank account details for payment processing, ABN, invoicing details
• Usage data: Information about how you interact with our platform, including IP address, browser type, pages visited, and session duration
• Communications: Records of your communications with us, including support requests and feedback

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide, operate, and maintain our Services
• To verify provider credentials, including AHPRA registration and insurance status
• To facilitate matching between providers and partner organisations
• To process payments and manage billing
• To communicate with you about your account and our Services
• To improve our platform and develop new features
• To comply with legal obligations and regulatory requirements
• To protect the safety and security of our users and Services

4. How We Share Your Information

We may share your personal information with:

• Partner organisations: Aged care facilities, NDIS providers, and health networks you are matched with (limited to information necessary for service delivery)
• Service providers: Third-party vendors who assist us with payment processing, hosting, analytics, and customer support
• Regulatory bodies: AHPRA and other regulatory authorities as required by law
• Legal requirements: When required by law, court order, or governmental regulation

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfil the purposes outlined in this policy. When your information is no longer required, we will securely delete or de-identify it in accordance with our data retention policies and applicable law.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications
• Lodge a complaint about our handling of your information

To exercise any of these rights, please contact us at admin@thera.com.au.

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your experience, analyse usage patterns, and deliver relevant content. You can manage your cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the effective date. Your continued use of our Services after changes are posted constitutes acceptance of the revised policy.